Case Study
How D300 Reduced Their Repair Backlogs from Months to Days with the V Suite Device Support Plan
Located in Algonquin, Illinois, this public district serves approximately 22,000 students across 27 schools each year.
The District 300 Technology Department plays a vital role in maintaining a reliable technology infrastructure that supports everything from classroom devices and teaching tools to empowering D300 staff and administrative programs across the district.
The Challenge
Eliminating Bottlenecks: Lengthy Delays in Device Repairs Created Unnecessary Downtime
Community School District 300 found itself facing a significant hurdle. Their existing Chromebook program was creating frustrating bottlenecks and disrupting learning due to painfully slow device management timelines.
Devices that needed repair were sidelined for months, caught in limbo with a convoluted warranty process. This backlog was so severe that it depleted their available devices and even forced emergency purchases. With hundreds of repair requests daily, their traditional model of providing replacement devices simply wasn't sustainable. D300 knew they needed a change and began actively seeking a partner who could offer real solutions to their complex challenges.
The Solution
V Suite: Breaking Away from Long Repair Times
Community School District 300 started collaborating with Vivacity's dedicated Customer Success Manager to tackle their repair challenges head-on. With Vivacity’s help, D300 embraced the comprehensive V Suite solution and implemented a tailored approach focused on resolving repair issues while empowering both students and staff.
V Suite Complete Device Protection
To reduce the overwhelming number of damaged devices, Vivacity deployed the V Suite Device Support Plan, which included protective cases and screen protectors for all devices—while still allowing students to personalize them with stickers and decorations.
To combat lengthy repair cycles, Vivacity introduced a streamlined process through V Suite's warranty coverage, including an on-site parts closet for quick repairs. This eliminated the need to wait for slow manufacturer approvals and drastically reduced device downtime from months to less than two weeks.
“For Vivacity-led repairs, on average it's an 11-day turnaround. It takes a day for us to get the ticket entered and dropped off to UPS, a day for shipping, Vivacity has it for 3 to 4 days, a day to ship it back, and then 1 to 2 days to get it back out to the right building. They are definitely taking care of it within 14 days, and I’m happy about that.”
— Jesse Chavez, Technology Support Supervisor at D300
Repair Academy: Student-Led Device Management
Vivacity also helped D300 implement the Repair Academy—a program that trains students and staff to handle basic repairs in-house. Throughout the year, students were able to make an immediate impact by minimizing downtime with quick, hands-on fixes.
"We're experiencing a really good turnaround on our Chromebook repairs and no longer seeing them sit for months at a time, depleting our stock of loaners. This was really important to us—we needed to get the Chromebooks back in a timely manner. Having a much better repair cycle from Vivacity has made all the difference."
The Results
One V Suite: Peace of Mind with Fast Turnaround Times
The partnership with Vivacity delivered substantial benefits across D300's technology program, staff operations, and student experience.
Accelerated Repair Cycles
The impact of Vivacity's responsive partnership was dramatic. Repair turnaround time plummeted to an average of 11–14 days. The on-site parts inventory proved to be a game-changer, enabling rapid repairs and minimizing classroom disruption.
Complete Control of the Fleet
V Suite's Dream™ asset management system dramatically improved the district's ability to track repairs and manage their device inventory. Integrating with Google Admin Console enabled real-time monitoring and automation, reducing ticket entry time from 15 minutes to seconds.
Enhanced Durability & Student Care
Device damage rates decreased significantly due to the enhanced durability measures, always-on protective case and screen protector, and the new sense of student pride of ownership. The previous repair model was: if you break it, we’ll give you a new Chromebook. That is now a thing of the past.
The Results
One V Suite: Peace of Mind with Fast Turnaround Times
The partnership with Vivacity delivered substantial benefits across D300's technology program, staff operations, and student experience.
One Collaborative D300 + Vivacity EdTech Partnership
By implementing the full V Suite solution from Vivacity, D300 created a sustainable four-year refresh cycle for Chromebooks to strengthen the availability and quick and easy repairs.
The fully integrated nature of V Suite – combining V Suite device protection, Dream™ asset management, and Repair Academy training – means D300 can now maintain a holistic approach to device management that scales.
“One thing that we've been doing together as a partnership is the weekly syncs every Wednesday for at least a half hour. I think that’s a very proactive way to stay ahead of any issues. Vivacity has also sponsored D300 events and made a few donations in support of the school district. This is part of our Public Benefit focus to give back and make a direct impact in our communities.”
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