Shipping Policy

How Do I Contact You?

You can reach our Customer Service department at (877) 731-2069. We are available Monday through Friday from 8:00am to 5:00pm US Central Time. You can also email us at success@vivacitytech.com.

How Much Does Shipping Cost?

Shipping costs are calculated at checkout and vary based on product, quantity, and location. Overnight shipping is calculated at checkout, and you may contact customer service for a quote. Bulk orders or orders containing large volumes of parts may ship via LTL Freight; in that event, a Customer Success representative will contact you to request additional details.

How Long Will It Take for My Order to Reach Me?

If your ordered items are in stock, you will usually receive a shipping notification within two business days. If you do not receive a notification within that timeframe, your items may not be in stock. If you have questions about your order status, please contact our Customer Success team.

We are located in Saint Paul, Minnesota, USA. In-stock orders will usually arrive within 1–7 business days of shipment, depending on location and shipping service.

Do You Provide Tracking Information?

A tracking number is provided in your shipping confirmation email, which will be sent to the email address on the account from which you ordered. Check your spam folder, as shipping confirmations may be located there. Also, please ensure your email address was entered correctly at checkout.

How Late Do You Ship?

Our daily shipping window closes at 3:00pm US Central Time. Orders received after this time will ship the next business day if the products are in stock.

Can I Cancel My Order?

You can cancel an order at any time, as long as it has not left our warehouse. Please contact Customer Service if you wish to cancel an order.

What if My Shipment Gets Lost or Damaged?

If your package arrives damaged, please take photos and contact us immediately. Customer satisfaction is our top priority, and we will do everything we can to ensure you receive quality products.

Why Has My Shipment Been Split Into Multiple Shipments?

To better serve our clients, we ship available inventory as quickly as possible. Multiple shipments are only available for U.S. orders.

What if I Receive the Wrong Items?

Please contact our Customer Success department if you receive the wrong items, and we will work to resolve the issue.

Vivacity Tech Return Policy

Product exchanges and/or returns are subject to prior approval and requests must be made within 30 days of receipt of product. Manufacturer restrictions may apply. Vivacity Tech reserves the right to enforce a restock fee on items that are being returned. If returns and/or exchanges need to be made after the 30-day window, we will do our best to accommodate the need. For a return or exchange, please complete this form.

Missing Product Policy

At Vivacity Tech, we carefully inspect and package every order to ensure all items are included before it leaves our facility. If you believe items are missing from your shipment, please let us know within five business days of receiving your order. Failing to notify us within five business days may result in ineligibility for a refund or replacement. To report missing items, please contact us at success@vivacitytech.com.

Damaged Product Policy

At Vivacity Tech PBC, we take pride in ensuring that every shipment leaves our warehouse in excellent condition. We trust our shipping partners to deliver your order with the same level of care. Unfortunately, issues do occasionally arise during transit. If your order arrives damaged, we require it's reported within five business days of receipt to be eligible for an exchange or refund.

To report damaged freight or packages, please complete this form. For additional support, contact us at success@vivacitytech.com.

We’re committed to making things right and will work with you to resolve any issues quickly.

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